Frequently asked questions

Mediation is an expertly facilitated discussion where an independent and impartial accredited mediator helps to find an
agreed outcome between you and the person with whom you are in a dispute. 

The mediator’s role is not that of a judge or court (i.e. to make a decision on your behalf). Rather, it is to help those in mediation define the key issues and reach a mutually agreed, respectful outcome through facilitated negotiation.

Overall, we work to help you avoid a costly legal process for a predictable, set payment.

No. As mentioned above, a mediator does not take on a role similar to a judge or jury. Put simply, we help you reach a workable resolution without the legal fees, lengthy process and costs to your stress levels. Remember that we will never force decisions on either party, and you can stop mediation at any point in time.

Put simply, mediation is a very low-risk process and can be participated in safely and confidentially by any party, with or without a legal representative.

Mediation is relatively informal, your mediator can understand each party’s perspective and skillfully assist negotiations via a specific process of facilitation.

The best thing about mediation is it helps you keep in control of the outcome of your dispute. Most clients are pleasantly surprised at the speed with which a workable solution can be reached.

Everything you discuss at mediation is confidential and cannot be used against you in court proceedings, if entered into down the track. The information cannot be used by the mediator or participants or lawyers.

Of course, the only exception to confidentiality is where a child or other person is at particular risk, then your mediator has a legal obligation to report to the relevant authorities.

The success rate at Family Mediators Australia is 95%.
If you cannot resolve your differences during the process of facilitated mediation, consider this: at least you’ve spent only a small amount of time and money in attempting to reach a more workable resolution. What’s more, it’s likely the mediation process has led to some resolution of issues and can be returned to if parties wanted a further mediation session.

No problem. We can, without any obligation or cost, attempt to contact the other part to explain their options to them. We do find that in most cases, once made fully aware of what the process of mediation involves and can achieve, that all parties are willing to try mediation.

Absolutely. As long as both parties agree on each bringing a lawyer (or other emotional support person) with you, this is completely acceptable.

We generally schedule mediation sessions for a half-day or full day, depending on the complexities of the issue at hand. You’re welcome to call us to clarify.

Absolutely. The law actually encourages this.

Not if it’s inappropriate or makes you feel uncomfortable. If necessary, your mediator can “shuttle” seamlessly between two separate rooms within the venue.
Alternatively, we have Online Mediation available. Call us to discuss your circumstances.